Dell Xps One 2710 Black Screen of Death

My new computer worked fine last night and this morning would not start.  Technical support sends a flashdrive to re - install the operating system that will wipe the data.  In theory I'm fully backed up with a service online, but in practice, restore the files to a backup computer turns out to be difficult.

(1) it would not be possible for me to remove the dead XPS hard drive, put it in a box external (I have a practice) and then access my backup computer files?  That would make me return in the faster action.

(2) just in case where someone can help with the XPS error, the symptoms are the following: when I start it, I get a message 'auto repair preparation', and then later a blue screen saying "your PC came across a problem and must restart...". ». Exactly what is on this screen is a little hard to say because it is only visible for half a second or more, but I'm sure I've seen a reference to SYSTEM_THREAD_EXCEPTION any.  In any case, blue screen, it goes back to "Automatic repair of preparation" and then repeats.  I have a restoration/rescue USB drive that I made when I got the PC.  When I boot on the USB, it seems good to begin with (message "Loading" files..) but then I get the same error as message when booting from the hard drive.   The diagnostics run without error.

Richard U.

Hello

So last night I tried to re - install the USB DELL prepared key and it did not work.  I called technical support, but this time the person didn't know what was wrong, or at least what measures were needed to fix it.

The solution was to fiddle around with the BIOS settings to an option press Ctl - I introduced early start to display the configuration of the Intel Rapid Storage Technology technology. From there, turn off the power for help using the SSD as a cache device; then reboot (this worked, but soon); Then go to the Control Panel, the Intel Rapid Storage Technology technology; clear the contents of the SSD; reactivate the acceleration; reset; Update video drivers; reset; system fixed.   I just watched as the technician of most of the steps after starting using the remote control of the computer, so may have left the steps.

He said the following, even if I assume that these are intuitions rather than certainty:

(1) the problem was triggered by installing a Windows Update (maybe even just an update Windows Defender) and continue working without having to restart.   Of course, this may leave the seriously damaged SSD cache.  To avoid this problem, restart after each update even if the Windows Update system does not insist on it.

(2) the fix described above is likely to result in the loss of all data on the disk.  By thus to the stadium where he works but slow (if it gets that far), all important data should be saved.  In my case, nothing has been lost, with the exception of a week's time.

I would like that this has been fixed on the first call of support it would have saved me a lot of grief.  However, it may be that Dell only very recently found what was going on.

Kind regards

Richard

Tags: Dell Desktop

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Dell Xps One 2710 Black Screen of Death

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